How To View Woocommerce Subscriptions In WordPress

How to View WooCommerce Subscriptions in WordPress: A Newbie’s Guide

So, you’ve set up WooCommerce Subscriptions on your WordPress site! Congratulations! Now you probably want to know how to actually *see* and manage those subscriptions, right? Don’t worry, it’s easier than you think. Think of it like checking your bank statement – you need to know what’s coming in (and going out!). This guide will walk you through exactly how to view your WooCommerce subscriptions in WordPress, even if you’re a complete beginner.

Why is Viewing Subscriptions Important?

Before we dive in, let’s briefly touch upon why this is important. Imagine you run a coffee subscription box business. Without easily accessing your subscriptions, you’d be flying blind! You wouldn’t know:

• Who is a subscriber and what plan they are on.
• When their next payment is due.
• If their payment has failed.
• How to troubleshoot issues and provide customer support.

Basically, effectively managing your subscription business depends on being able to easily see and understand your subscription data!

Where to Find Your WooCommerce Subscriptions

The good news is that WooCommerce makes this pretty straightforward. Here’s how to find your subscription dashboard:

1. Log into your WordPress Admin Area: This is usually at `yourdomain.com/wp-admin`.

2. Navigate to WooCommerce: In the left-hand menu, you’ll find the “WooCommerce” option. Click on it.

3. Click on “Subscriptions”: Under the WooCommerce menu, you’ll see a “Subscriptions” link. Click that.

That’s it! You’re now on the Subscriptions page.

Understanding the Subscriptions Table

Once you’re on the Subscriptions page, you’ll see a table listing all of your subscriptions. Let’s break down what each column means:

• Subscription: This shows the subscription number (a unique identifier) and the customer’s name. Clicking on the subscription number will take you to the individual subscription details.
• Status: This is crucial! It tells you the current state of the subscription. Common statuses include:
• Active: The subscription is currently running, and payments are being processed.
• Pending Cancel: The customer has requested cancellation, and it will take effect at the end of the current billing period.
• Cancelled: The subscription has been cancelled. No further payments will be processed.
• On Hold: The subscription is temporarily paused. This could be due to a failed payment or manual suspension.
• Expired: The subscription period has ended.
• Pending Payment: The initial payment is waiting to be confirmed.
• Next Payment: This displays the date of the next scheduled payment. *Very important for cash flow forecasting!*
• Start Date: The date the subscription began.
• End Date: The date the subscription ended (if applicable). If the subscription is ongoing, this column might be blank or show “Never”.
• Total: The total amount paid for the subscription so far.
• Order: Links to the initial order that created the subscription. This is useful for looking up customer information from their original purchase.
• Actions: These are quick actions you can take on a subscription, such as viewing, editing, or cancelling it.

Example:

Let’s say you see a subscription with the following details:

• Subscription: #1234 – John Doe
• Status: Active
• Next Payment: 2024-01-15
• Start Date: 2023-12-15
• Total: $50
• Order: #5678

This tells you that John Doe has an active subscription (subscription #1234) that started on December 15, 2023. His next payment of an unknown amount (check the subscription edit page to confirm) is due on January 15, 2024, and he has paid a total of $50 so far. The initial order that started this subscription was order #5678.

Viewing Individual Subscription Details

To get even more information, click on the subscription number or the “View” action. This will take you to the individual subscription page. Here, you’ll find even more details:

• Subscription Details: Information like the billing address, shipping address, subscription items (what they are subscribed to), and billing schedule.
• Subscription Totals: A breakdown of the subscription totals, including recurring total, shipping costs, and taxes.
• Order Notes: A log of any notes related to the subscription. This is a great place to add internal notes about customer interactions or any issues with the subscription.
• Meta Box(es): Depending on the plugins and themes you use, you might see additional meta boxes containing more subscription related information.

Filtering and Searching Subscriptions

The Subscriptions page also provides powerful filtering and searching options to help you quickly find specific subscriptions.

• Filter by Status: Use the dropdown at the top of the page to filter subscriptions by their status (e.g., Active, On Hold, Cancelled). This is incredibly useful for identifying subscriptions that need your attention (e.g., On Hold subscriptions due to failed payments).
• Search: Use the search box to search for subscriptions by customer name, subscription number, or other relevant keywords. This is great for quickly finding a specific customer’s subscription.

Common Issues and Troubleshooting

Sometimes, things don’t go quite as planned. Here are a few common issues you might encounter and how to troubleshoot them:

• Subscription Stuck in “On Hold”: This usually means a payment failed. Check the subscription details for more information on the failed payment. You might need to contact the customer to update their payment information or manually retry the payment if your payment gateway supports it.
• Customer Claims They Cancelled but the Subscription is Still Active: Double-check the subscription details to see if there’s a “Pending Cancel” status. If not, the customer may not have completed the cancellation process correctly. Guide them through the cancellation process again.
• Can’t Find a Subscription: Make sure you’re searching correctly and using the correct filters. If the subscription was recently created, it might not appear immediately.

Advanced: Customizing the Subscriptions Table (For Developers)

For those who are comfortable with code, you can customize the Subscriptions table using WordPress hooks and filters. This allows you to add custom columns, modify existing columns, and add custom actions.

Example: Adding a Custom Column Displaying the Number of Billing Cycles Completed

/**
Add a custom column to the subscriptions table.
* @param array $columns Existing columns.
@return array Modified columns.
*/
function add_completed_cycles_column( $columns ) {
$columns['completed_cycles'] = __( 'Completed Cycles', 'your-text-domain' );
return $columns;
}
add_filter( 'woocommerce_subscriptions_table_columns', 'add_completed_cycles_column' );

/

* Populate the custom column with data.

*

* @param string $column Column ID.

* @param WC_Subscription $subscription Subscription object.

*/

function populate_completed_cycles_column( $column, $subscription ) {

if ( ‘completed_cycles’ === $column ) {

$cycles = $subscription->get_completed_payment_count();

echo esc_html( $cycles );

}

}

add_action( ‘woocommerce_subscriptions_table_column’, ‘populate_completed_cycles_column’, 10, 2 );

Explanation:

• The `woocommerce_subscriptions_table_columns` filter allows you to add a new column to the table’s header.
• The `woocommerce_subscriptions_table_column` action allows you to populate the data for that column for each subscription.
• `$subscription->get_completed_payment_count()` retrieves the number of completed billing cycles for the subscription.