How To Set Track My Order Page Woocommerce

How to Set Up a “Track My Order” Page in WooCommerce: A Comprehensive Guide

Introduction:

In today’s e-commerce landscape, customers demand transparency and control over their purchases. A clear and easily accessible “Track My Order” page is essential for building trust and enhancing the overall customer experience in your WooCommerce store. Providing real-time updates on order status, estimated delivery dates, and tracking information significantly reduces customer anxiety and support inquiries. This article provides a step-by-step guide to setting up a dedicated “Track My Order” page in WooCommerce, ensuring your customers stay informed and satisfied. We’ll cover built-in WooCommerce functionalities and explore popular plugin options for a more customized experience.

Why You Need a “Track My Order” Page

• Improved Customer Satisfaction: Knowing where their order is provides peace of mind and reduces uncertainty.
• Reduced Support Requests: Proactive updates minimize inquiries about order status, freeing up your support team.
• Enhanced Brand Reputation: Demonstrates professionalism and commitment to customer service.
• Increased Customer Loyalty: A positive post-purchase Explore this article on How To Remove Calculate Shipping In Woocommerce experience encourages repeat business.

Main Part:

There are a couple of ways you can set up the “Track My Order” page in WooCommerce, each with its pros and cons. Let’s explore both:

Method 1: Using the Built-in WooCommerce Functionality

WooCommerce comes with basic order tracking functionality built-in. Here’s how to leverage it:

1. Enable Guest Order Tracking (Optional but Recommended):

This allows customers who checked out as guests to track their orders without needing to create an account.

• Go to WooCommerce > Settings > Accounts & Privacy.
• Under “Guest checkout,” ensure the box labeled “Allow customers to place orders without an account” is checked.
• Check the box labeled “Allow customers to track their orders on the checkout page”.
• Click “Save changes”.

2. WooCommerce Creates the Page Automatically (Usually):

WooCommerce, upon installation, *should* create a page titled “Track My Order” (or similar) with the correct shortcode embedded. Check if the page exists.

• Go to Pages in your WordPress dashboard.
• Look for a page titled “Track My Order” or similar.
• If it exists, view the page. It should contain the following shortcode:

 



	
	
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

	
Order ID 
	
Billing email 
	


	
	
Track
	
	

 

3. If the Page Doesn’t Exist, Create It:

If you can’t find the “Track My Order” page:

• Go to Pages > Add New.
• Title the page “Track My Order” (or something similar).
• In the content editor, paste the following shortcode:

 



	
	
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

	
Order ID 
	
Billing email 
	


	
	
Track
	
	

 

• Publish the page.

4. Configure Check out this post: How To List All Cron Jobs Scheduled By Woocommerce the “Track My Order” Page in WooCommerce Settings (Optional but Recommended):

While not strictly required, connecting the newly created page to the WooCommerce settings can sometimes improve the user experience.

• Go to WooCommerce > Settings > Advanced.
• In the “Page setup” section, look for the “Order tracking page” dropdown.
• Select the “Track My Order” page you created.
• Click “Save changes”.

5. Testing the Order Tracking:

• Place a test order on your site.
• As the administrator, mark the order as “Completed” or add a tracking number (if applicable). You can add the tracking number in the order edit screen under “Order details” in the “Tracking” section (if a tracking plugin is installed, otherwise, look for the section in “Order notes”).
• Visit the “Track My Order” page and enter the order ID and billing email address.
• Verify that the order information and tracking details are displayed correctly.

Method 2: Using a WooCommerce Tracking Plugin

While the built-in functionality is adequate, dedicated WooCommerce tracking plugins offer advanced features and customization options. Here are a few popular options:

• AfterShip: Comprehensive tracking solution with branded tracking pages, email notifications, and analytics.
• TrackingMore: Another robust platform with support for numerous carriers and automated tracking updates.
• Order Delivery Date Pro for WooCommerce: Focuses on providing accurate delivery estimates and letting customers choose delivery dates.

Steps (General – Specifics vary by plugin):

1. Install and Activate the Plugin: Install the plugin from the WordPress plugin repository (if it’s free) or upload the plugin file (if it’s a premium plugin). Activate the plugin.

2. Configure Plugin Settings: Navigate to the plugin’s settings page (usually found under the WooCommerce menu or a dedicated menu item). Configure the options to your liking, such as:

• Carrier Integration: Connect the plugin to the shipping carriers you use (e.g., USPS, FedEx, UPS).
• Tracking Page Design: Customize the look and feel of the tracking page to match your brand.
• Email Notifications: Set up automated email notifications to keep customers informed about order updates.

3. Add Tracking Information to Orders: When processing orders, add the tracking number and carrier information to the order details page. The plugin will usually provide fields for this purpose.

4. Test the Tracking Page: Place a test order and verify that the tracking information is displayed correctly on the tracking page.

Example: Adding Tracking Number through Order Notes (Without a Dedicated Plugin):

If you don’t have a tracking plugin but still want to manually add tracking information to orders for customer reference, you can use order notes.

• Go to WooCommerce > Orders.
• Click on the order you want to add tracking information to.
• In the “Order notes” section, add a new note.
• Write the tracking information, including the carrier and tracking number. For example: “Shipped via UPS, Tracking Number: 1Z12345E1234567890”. Make sure to select the “Note to customer” option so the customer can see the note.
• Click “Add Note”.

This method is less automated than using a plugin, but it allows you to manually provide tracking information to customers.

Conclusion:

Setting up a “Track My Order” page in WooCommerce is crucial for enhancing customer satisfaction and building trust. Whether you utilize the built-in WooCommerce functionality or opt for a dedicated tracking plugin, ensuring your customers have access to real-time order updates is a valuable investment. Regularly test your tracking process to ensure accuracy and a seamless experience. By implementing Check out this post: How To Dropship Woocommerce And Amazon these steps, you can significantly improve your customer’s post-purchase journey, leading to increased loyalty and positive word-of-mouth marketing.