# How to Edit Your WooCommerce “Order Received” Email: A Beginner’s Guide
Congratulations on your new WooCommerce store! Getting orders is exciting, but you want to make sure your customers have a positive experience from the very start. A well-crafted order received email is key to that positive first impression. This guide will show you how to easily customize this crucial email in your WooCommerce store.
Why Customize Your Order Received Email?
The default WooCommerce order received email is functional, but it lacks personality. Think of it like this: would you rather receive a generic, automated email or a personalized message thanking you for your purchase and outlining next steps? The answer is clear. A customized email helps you:
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- Build brand identity: Inject your brand’s voice and personality into the email, making it feel more personal and memorable.
- Improve customer experience: Provide clear, concise information about the order, including tracking details and expected delivery times.
- Boost customer loyalty: A well-written email shows you care about your customers and strengthens your brand reputation.
- Reduce customer service queries: Answer common questions proactively, minimizing the number of emails you receive asking about order status.
- Subject: Change the email subject line to something more engaging. For example, instead of “Your [Site Name] order is processing,” try “Thanks for your order! Your [Site Name] goodies are on their way!”
- Sender Name: Make sure the sender name accurately reflects your brand.
- Sender Email: Use a professional email address, ideally Check out this post: How To See What Emails Were Sent Through Woocommerce matching your brand.
- Email Heading: Change the main heading of the email to something more inviting.
- Email Content: This is where you can make the most significant changes. Add or remove text, and use the available placeholders (like `{order_date}` or `{order_total}`) to personalize the content.
Method 1: Using Discover insights on How To Hide Quantity On Woocommerce the WooCommerce Email Settings (Easiest Method)
This is the simplest method, perfect for beginners who want to make quick, easy changes without touching any code.
Step 1: Accessing Email Settings
Navigate to WooCommerce > Settings > Emails in your WordPress dashboard. You’ll see a list of all WooCommerce emails. Locate the “Processing Order” email. This is the email sent after an order is placed, often referred to as the “Order Received” email.
Step 2: Customize Your Email
You’ll find various options to customize:
Remember to click “Save changes” after making your edits.
Method 2: Customizing with a Child Theme (For Advanced Users)
For more extensive customization, using a child theme is recommended to prevent losing changes when updating WooCommerce. This involves editing the email template files directly. This is more complex and requires basic coding knowledge.
Step 1: Create a Child Theme (If you don’t have one already).
This step is crucial to avoid losing your changes during WooCommerce updates. Numerous tutorials online explain how to create a child theme.
Step 2: Locate the Email Template File
Navigate to your child theme’s folder and locate the `emails` folder inside. You’ll need to copy the `customer-order.php` file. This file handles the order received email.
Step 3: Modify the `customer-order.php` File
This involves editing the PHP code within the `customer-order.php` file. Let’s say you want to add a personalized thank you message:
<?php /**
//Adding a personalized message below the order summary
//This is a simple example. Be careful when changing core code
echo ‘
Thank you for your order, Check out this post: How To Delete Woocommerce Total In Menu Bar [customer_first_name]! We appreciate your business.
‘;
// rest of the existing code …
?>
This code adds a personalized thank you message to the email. Remember to Learn more about How To Delete Footer In Product Page Woocommerce replace `[customer_first_name]` with the appropriate placeholder from WooCommerce. You’ll need to consult the WooCommerce documentation for available placeholders. After making changes, save the file and check your email.
Caution: Incorrectly modifying these files can break your store’s functionality. Always back up your files before making changes.
Conclusion
Customizing your WooCommerce order received email is a simple yet powerful way to enhance the customer experience and build brand loyalty. Whether you use the simple built-in options or delve into custom code, remember that a well-crafted email sets the tone for a positive customer journey. Remember to test your changes thoroughly to ensure they function correctly.
