How To View Woocommerce Processing Order Email

How to View Your WooCommerce “Processing Order” Email: A Beginner’s Guide

So, you’ve launched your WooCommerce store, and orders are rolling in! That’s fantastic! But now you’re wondering: “How can I see exactly what my customers are getting in their ‘Processing Order’ email?” This is a crucial question, as this email confirms the customer’s purchase and sets the tone for their entire shopping experience. Let’s dive in.

Why is this important? Imagine a scenario where your customers are confused by the “Processing Order” email. Maybe it lacks critical information like estimated delivery or how to contact customer support. This confusion can lead to frustration, support tickets, and even lost sales. A clear, informative “Processing Order” email is essential for a smooth customer journey.

What is the “Processing Order” Email?

The “Processing Order” email is automatically sent to your customer immediately after they successfully place an order on your WooCommerce store. It serves as a confirmation that their order has been received and is being prepared for shipment. Think of it as the digital equivalent of a cashier saying, “Thanks for your order! We’re getting it ready for you.”

Where to Find the “Processing Order” Email Settings in WooCommerce

WooCommerce provides a built-in settings page to customize and manage your email templates, including the “Processing Order” email. Here’s where to find it:

1. Log into your WordPress admin dashboard. This is usually `yourwebsite.com/wp-admin`.

2. Go to WooCommerce > Settings. You’ll find this in the left-hand menu.

3. Click on the “Emails” tab. This is where all your WooCommerce email settings live.

4. Look for “Processing order” in the list of emails. You should see a row labeled “Processing order” with a description, recipient (customer email), and options to manage it.

Viewing and Customizing the “Processing Order” Email

Once you’ve found the “Processing order” email in the settings, you have several options:

1. Manage: Click the “Manage” button to access the settings for this specific email. This is where you’ll find options to:

Enable/Disable: Toggle the email on or off.
Recipient(s): Typically the customer’s billing email, but you can add more if needed (like an internal admin email for testing).
Subject: The subject line of the email. This is the first thing the customer sees, so make it clear and concise! Example: “Your [Your Store Name] Order (#[Order Number]) is Being Processed”
Email heading: The main heading within the email itself. Example: “We’re Getting Your Order Ready!”
Additional content: This is where you can add extra information, like estimated delivery times, contact information, or a personalized message. This is the most important section to customize.
Email type: Choose between HTML, Plain text, or Multipart. HTML offers more formatting options.

2. Preview: While WooCommerce doesn’t offer a live “preview” button for the email *content* as it will appear to the customer, you can effectively preview it by:

Placing a test order: The best and most reliable way is to place a small test order on your store using your own email address. This allows you to see the email exactly as your customers will. Make sure you set the test order to a payment method that doesn’t require actual payment (like “Cash on Delivery” or a test gateway).
Reviewing the default template: The default WooCommerce template provides a baseline for the email structure. While not a perfect preview of customizations, it gives you an idea of the layout.
Using a plugin (advanced): Some WooCommerce plugins offer more advanced email customization and preview features. Search the WordPress plugin repository for terms like “WooCommerce email customizer” or “WooCommerce email preview.”

Decoding the Email Template and Customization

The “Processing Order” email template usually includes:

Order details: A summary of what the customer ordered, including product names, quantities, Discover insights on How To Customise Woocommerce Product Page and prices.
Billing and shipping addresses: Where the customer is being billed and where the order will be shipped.
Payment method: How the customer paid for the order.
Order number: A unique identifier for the order.

Customization tips:

Add a personal touch: Don’t just rely on the default content. Add a friendly greeting and thank the customer for their order. Example: “Hi [Customer Name], thanks for your order from [Your Store Name]! We’re excited to get it shipped to you.”
Provide estimated delivery times: If possible, give the customer an estimate of when they can expect their order to arrive. Example: “You can expect your order to arrive within 3-5 business days.”
Include contact information: Make it easy for customers to reach you if they have questions or concerns. Example: “If you have any questions, please don’t hesitate to contact us at [Your Email Address] or call us at [Your Phone Number].”
Add your store logo: Use the WooCommerce settings or a custom template to include your store logo to reinforce your brand.
Consider using a plugin for more advanced customization: If you want more control over the design and layout of your emails, consider using a WooCommerce email customization plugin. Some popular options include YayMail, Kadence WooCommerce Email Designer, and MailPoet.

Example Code for Adding a Custom Note to the “Processing Order” Email (Advanced)

If you’re comfortable with a little code, you can add a custom note to the “Processing Order” email using a filter. Here’s an example you can add to your theme’s `functions.php` file (or a custom plugin):

 <?php add_filter( 'woocommerce_email_order_details', 'add_custom_processing_note', 10, 4 );

function add_custom_processing_note( $order, $sent_to_admin, $plain_text, $email ) {

if ( $email->id == ‘customer_processing_order’ ) {

echo ‘

Important Note: We are carefully preparing your order! You will receive a shipment notification with tracking information as soon as it ships.

‘;

}

Explanation:

`add_filter()`: This function adds a filter to the `woocommerce_email_order_details` hook, which allows us to modify the order details section of the email.
`add_custom_processing_note()`: This is the function that will be executed when the filter is applied.
`$email->id == ‘customer_processing_order’`: This condition ensures that the note is only added to the “Processing Order” email.
`echo ‘
…

‘`: This adds the custom note as an HTML paragraph.

Important Note: Always back up your `functions.php` file before making any changes. If you’re not comfortable editing code, consider using a plugin or hiring a developer to help you.

Troubleshooting: “I’m not receiving the ‘Processing Order’ email!”

If you’re not receiving the “Processing Order” email when placing test orders, here are some things to check:

Is the email enabled? Double-check that the “Enable this email notification” checkbox is checked in the WooCommerce email settings.
Check your spam folder: Sometimes, emails can end up in your spam folder.
Email deliverability issues: Your WordPress site might not be sending emails reliably. Consider using an SMTP plugin like WP Mail SMTP or Sendinblue to improve email deliverability.
Conflicting plugins: Sometimes, other plugins can interfere with WooCommerce emails. Try temporarily disabling other plugins to see if that resolves the issue.
WooCommerce logging: Enable WooCommerce logging to check for errors related to email sending. You can find this under WooCommerce > Status > Logs.

By understanding how to view and customize your WooCommerce “Processing Order” email, Explore this article on How To Hide Additional Information In Woocommerce you can create a positive and informative experience for your customers, ultimately leading to increased satisfaction and repeat business. Remember to always test your changes thoroughly to ensure everything is working as expected. Good luck!