How to Resend the Completed Order Email in WooCommerce: A Beginner’s Guide
So, a customer finished their purchase on your WooCommerce store, but they’re claiming they didn’t receive the “Order Complete” email. Don’t panic! It happens more often than you think. Maybe it got lost in spam, or perhaps there was a temporary glitch with the email server. Whatever the reason, knowing how to resend that email is crucial for good customer service. This guide will walk you through the process, even if you’re new to WooCommerce.
Think of it like this: Imagine you order a pizza online, and you don’t get a confirmation email saying when it will arrive. You’d probably call the pizza place to check, right? Your customers feel the same way when Check out this post: Woocommerce How To Disable Coupons they don’t get that order completion notification.
Why Resending the Order Complete Email is Important
Before we dive Read more about Woocommerce How To Set Flat Shipping Rates By Product Category in, let’s understand why this seemingly small task is actually quite significant:
- Peace of Mind for Your Customers: It reassures them that their order was processed successfully and is being taken care of.
- Provides Order Details: The email usually contains vital information like order number, shipping address, and items purchased. Customers need this!
- Reduces Support Inquiries: A proactive resend can save you time answering “Where’s my order?” questions.
- Maintains a Professional Image: Demonstrates responsiveness and attention to detail.
- Check the Order Status: The “Resend order notification” action is typically available only for orders with a status of Check out this post: How To Connect Facebook Pixel To Woocommerce “Completed.” If the order is still “Processing,” you might not see the option. You may have marked it as complete too early.
- Make Sure WooCommerce is Up-to-Date: Outdated versions of WooCommerce can sometimes have bugs. Go to Dashboard -> Updates to check for available updates.
- Plugin Conflicts: Sometimes, other plugins can interfere with WooCommerce functionality. Try temporarily deactivating your plugins one by one (starting with the most recently installed) to see if that resolves the issue. Remember to clear your cache after each deactivation.
How to Resend the Completed Order Email (The Easy Way)
WooCommerce offers a built-in feature to resend order emails. Here’s how:
1. Log in to your WordPress Admin Dashboard. This is usually accessed by adding `/wp-admin` to your website’s URL (e.g., `yourwebsite.com/wp-admin`).
2. Navigate to WooCommerce -> Orders. You’ll see a list of all the orders placed on your store.
3. Find the Order You Want to Resend. You can search by order number, customer name, or date.
4. Click on the Order Number. This will take you to the order details page.
5. Look for the “Order Actions” Meta Box on the Right-Hand Side. This box contains various actions you can perform on the order. If you don’t see this box, click on Screen Options at the top right of your screen and make sure Check out this post: How To Get Api Key From Woocommerce Site “Order Actions” is checked.
6. Select “Resend order notification” from the dropdown menu. This is the key to resending the email.
7. Click the “Update” button. This will trigger the email to be resent to the customer’s email address.
That’s it! The “Order Complete” email should now be on its way to your customer.
What if I Don’t See “Resend Order Notification”?
If you don’t see this option, here are a few troubleshooting tips:
Advanced: Resending Emails Programmatically (For Developers)
While the above method works for most situations, you might need to resend emails programmatically, for example, within a custom plugin or script. Here’s how you can do that using WooCommerce functions:
<?php // Replace '123' with the actual order ID $order_id = 123;
// Get the WooCommerce order object
$order = wc_get_order( $order_id );
// Check if the order exists
if ( $order ) {
// Send the order confirmation email
WC()->mailer()->customer_completed_order( $order );
echo “Order confirmation email resent for order #” . $order_id;
} else {
echo “Order not found.”;
}
?>
Explanation:
- `wc_get_order($order_id)`: This function retrieves the WooCommerce order object based on the order ID.
- `WC()->mailer()->customer_completed_order($order)`: This function is the key! It triggers the “Order Complete” email to be sent to the customer.
- Important: This code needs to be placed within a suitable context, such as a WordPress plugin or a theme’s `functions.php` file. Be careful when editing these files, or consult a developer if you’re unsure. Using this method directly in the admin area might lead to unexpected behaviour.
Preventing Email Delivery Issues
The best solution is always prevention. Here are a few things you can do to minimize email delivery problems in the first place:
- Use an SMTP Plugin: By default, WordPress uses the `wp_mail()` function, which often relies on your web server to send emails. This can lead to emails being marked as spam. Using an SMTP plugin like WP Mail SMTP or MailPoet fixes this by connecting to a dedicated Discover insights on How To Change Place Order Button Text In Woocommerce email service provider (like Gmail, SendGrid, or Mailgun).
- Monitor Your Email Reputation: Check your domain’s sender reputation using tools like Google Postmaster Tools. This can help you identify and address issues that might be affecting email deliverability.
- Educate Your Customers: Encourage customers to add your store’s email address to their contacts list to prevent emails from being filtered as spam.
Conclusion
Resending the completed order email in WooCommerce is a simple yet crucial task for providing excellent customer service. By following the steps outlined in this guide, you can ensure your customers receive the information they need and enjoy a smooth shopping experience. And remember, proactive communication is always the best approach! Good luck!
